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Passengers

Frequently Asked Questions - FAQ

What shall I do if I missed the train?

What shall I do if I missed the train? - Either contact us for booking new tickets or buy them directly at the train station. After you purchased new tickets you can try to get at least some money back and the only way to do that is directly at the train station.

What to expect from traveling by train in Russia? - Learn about meals and WiFi on board trains as well as other important information to know about before your trip.

What is the permitted size and weight of my carry-on luggage? - Each passenger has a right to the following free luggage allowance per one travel ticket briefcases, handbags, photo cameras, and other small items, the total size of which does not exceed 100 cm.

Can I carry my pets on board? - You can carry birds, dogs, cats and other small pets (up to 20 kg) on all kinds of trains. Their weight isn’t added to the weight of carry-on luggage. The transportation is allowed in all cars except for 1st class (SV) cars.

Where can I leave my luggage? - Automatic luggage lockers at all Moscow and St. Petersburg railway stations are open 24/7. Moreover, you can leave your luggage at left-luggage offices - most of them work day and night as well.

What should I do if my payment has failed? - We accept all major credit cards. If the payment has failed, it has failed not on the side of our website, but on the side of the bank. Some online transactions may be blocked by the banks and require authorization.

Can I take motorbikes / bicycles on board? - Passengers can carry with them disassembled and packed bicycles without motors if their dimensions allow them to be placed at carry-on luggage storage space.

What credit cards do you accept? / Can I use my American Express credit card to pay for the tickets? - We accept all major credit cards including Visa, Master Card and Discover. You can pay with an American Express credit card by using your PayPal account.

What station do I depart from / arrive to? - There are several rail stations in Moscow and St. Petersburg. If you are traveling between these two cities, we will send you a detailed email with your departure and arrival stations.

Can e-tickets be modified? - Information on how to modify or make changes in your ticket, which ticket types can be modified, how to submit a modification request, as well as e-tickets modification terms.