Electronic tickets can be modified by us only if modification request is submitted no later than 72 hours before departure. Passed this deadline, ticket modification is not guaranteed.
If you need to modify your tickets after the deadline, you will need to book new tickets and to return the old tickets at the train station to claim a refund. If you are requesting to change your tickets before the deadline, but new tickets are not available, we will hold the original tickets until further instructions from you.
Any change to issued tickets, including change of trains, seat classes, travellers’ details or travel dates, is considered a modification and is subject to a modification fee.
You can purchase tickets at two fares - Flexible and Standard. They differ in terms and prices of modification and cancellation of purchased tickets:
Flexible fare: First modification - FREE. Every modification after first - 17 eur per ticket per segment. Modification is subject to availability. Price difference must be paid on every modification (if new tickets are more expensive). Price difference is not refunded on any modification (if new tickets are less expensive).
Standard fare: Every modification - 40 eur per ticket per segment. Modification is subject to availability. Price difference must be paid on every modification (if new tickets are more expensive). Price difference is not refunded on any modification (if new tickets are less expensive).
Electronic tickets can be modified by us only if the modification request is submitted no later than 72 hours prior to train departure. Before modifying your order our train specialists check availability and if possible they modify your order in accordance with your request. In cases when no tickets are available, you will be contacted in a timely manner with the offer of options. Past the deadline, ticket modification is not guaranteed.
Follow the steps below to send a modification request:
Step 1: Go to your personal account on our website and choose the order you would like to modify in the tab “My Orders”.
Step 2: Submit a modification request by pressing the “Modify” button, chose tickets you would like to modify and leave your modification details in the field “Details”. Then press the “Submit Request” button.
Step 3: A modification fee according to the selected fare should be paid per ticket
Step 4: Allow 24 hours to process your modification request. If no train tickets are available as per your request, our train specialist will contact you in a timely manner.
Step 5: Get new tickets and print them out.
Paper tickets can be cancelled or modified only before they are issued and sent to client's address (status "Shipped out"). After paper tickets are issued and sent to the client's address tickets can not be cancelled or modified in any case. The only way to cancel or modify paper tickets is to come at the box office at the railway station in person before the departure of the train, presenting valid passport or photo ID of the passenger, mentioned in the tickets. We are not responsible for cancellations at the box office on the railway stations and do not provide refunds for paper tickets, returned to the box office at the station.
Limits of responsibility: RusTrains.com and rail companies are not responsible for missed and interrupted trips regardless of circumstances. This includes trips interrupted due to the absence of valid travel documents, boarding passes, passports or visas. It is the sole responsibility of the passenger to have all valid travel documents required to travel by train and across international borders.